This article will take you through the steps to adjust ambassador point scores. You can use your portal to either add or revoke points for any ambassador at any time. This may come in handy if you are tracking any ambassador tasks outside of SocialLadder, or really for any special circumstances.
Accessing Ambassador Details
From your account home screen, click into the “Ambassadors” menu category. Use the sorting and search functions to find the ambassador that you would like to interact with. Click on them to bring up the standard overlay, then use the button in the top-right-hand corner to access the Ambassador Detail screen.
Use the "Actions" button on the Ambassador Detail screen to interact with the ambassador's profile. The "Adjust Points" fields allows you to add or subtract points from an ambassador's current score. Simply input a point amount (insert a "-" minus symbol in front of the value to subtract it from the ambassador's score), add a note for tracking purposes in the portal, and press submit!
For any other questions about this feature, you can use the Submit a Request button at the top of this page, click on the blue chat icon at the bottom of the Admin Web Portal to activate the chat feature, or reach out to your dedicated Customer Success Specialist to learn more!