The Ambassadors tab on the Admin Web Portal is where you can view all of the users within your SocialLadder community. Organizers can click into each user name to be directed to their user profile.
User profiles show important information & metrics for each user in your SocialLadder program. The profile helps to give a look into each individual in the community & insights on their user information and performance.
The user profile allows organizers to easily click into the user’s connected social media pages using the Facebook, Instagram, & Twitter icons on their profile. The number below the icon signifies how many friends or followers they have with that account. If there is a dash instead of a number here, this signifies that they do not have an account with that network, or that they do not have that account connected to SocialLadder.
Activity of each user can be viewed by clicking into the “Activity” tab within each profile. This can be found above the twitter icon.
User Profile Information
At the top of their profile is their user name and the email associated with the user profile.
Current Score shows the user's points they currently have from completing challenges. Note that this is a cumulative score that reflects points subtracted when users redeem rewards.
Total Sales reflects the amount of revenue the user has generated from completing selling & referral challenges.
Challenges Completed reflects the total amount of challenges the user has completed for your program.
Rewards Redeemed reflects the amount of rewards the user has redeemed through your program.
The CITY field will tell you the user's location.
The LAST LOGIN field will give you the amount of time that has passed since the last time this ambassador has checked.
The TAGS field will show any tags that have been applied to that user's profile. These tags are used to group your users into segments that can be used to target challenges, feeds, and notifications to specific subgroups of your overall community.
The PROMO CODE field shows the custom promotional code this user has created to use for selling challenges. These promo codes are only applicable for specific programs using supported e-commerce platforms.
The Activity tab found under the name and email address shows all of an user's recent activity. This will include challenges completed, rewards redeemed, and any other actions the user completes in the app.
For any other question about this feature, you can use the Submit a Request button at the top of this page, click on the blue chat icon at the bottom of the Admin Web Portal to activate the chat feature, or reach out to your dedicated Customer Success Specialist to learn more!