Welcome Ambassadors - How To Use SocialLadder

SocialLadder provides an easy to use platform and experience for ambassadors, music fans & lovers, brand advocates, influencers, affiliates, and more to promote for the things that you love! SocialLadder gamifies promoting for your favorite event or brand to motivate participation, engagement, and loyalty. Challenges are posted in app for you to complete in exchange for points for successfully completing. Challenges can include anything from promoting on social media, to completing field marketing tasks, to selling tickets/generating referrals. With these points that you earn, you can use them to redeem rewards such as tickets, merchandise, products, experiences, cash, and more. 

How To Use SocialLadder

This guide will walk you through the different sections of a SocialLadder program including Feeds, Challenges, Rewards, Points, and more!

• Feeds are where you can be connected with all the important announcements, program updates, new challenges, new rewards, ambassadors activities, & more. This is the place where you will find highlighted program info & the activity of other ambassadors. You can also directly contact the SocialLadder team here for any tech support and concerns you have while in the app. Make sure you’re checking the feeds regularly for updates! Click on the “Feed” icon at the bottom of your SocialLadder program to get started! 

• Challenges are action items that are created to keep ambassadors engaged and excited about your brand and/or event. These challenges can range from simple social tasks such as “Like A Facebook Page” to more complex tasks such as hanging posters for your street team, submitting screenshots of your Instagram story, or submitting photos of your completed proposal.

On the SocialLadder app, challenges have their own category listed out along the bottom of the app screen. Once you click into “Challenges,” you can see all of the different types of challenges to complete. Options can include Manual Tracking, Facebook, Facebook Engagement, Instagram, Quiz & Survey, Postering & Flyering, and more. Once you are clicked into the “Challenges” tab for your program, you can see these different categories highlighted across the top of the page, with all challenges listed below.

Click here to read a more detailed article on the different types of challenges offered and how to complete them.

• Rewards are "prizes" that ambassadors can redeem after they receive points for completing challenges. These are great incentives for promoting and staying engaged with your SocialLadder program, and a way for the brand and/or event organizer to reward you for all of your hard work! Reward options can include event tickets, experiences, merchandise, brand swag & products, gift cards, cash, social media feature experiences, and more.

On the SocialLadder app, rewards have their own category listed out along the bottom of the app screen. Once you click into the "Rewards" tab for your program, you can see these different subcategories broken down into different reward types. Click into a subcategory and check out the different reward options offered! To return back to the program home screen, continue to click on the "Back" button until you reach the home page.

Click here to read a more detailed article on how to redeem your rewards and the redemption process.

• Points are what you receive after you complete a challenge. These points are then used to redeem rewards and prizes for all of the hard work you put in promoting the program! Depending on the number of points you've received across the programs you're involved with, your rank within SocialLadder will increase. The higher your points are, the more rewards you can redeem!

On the SocialLadder app, points have their own category listed out along the bottom of the app screen. Once you click into the "Points" tab for your program, you can see the different subcategories - Points & Stats, Leaderboard, and Transactions. The Points & Stats subcategory includes your total number of points, SocialLadder rank, and the number of & types of challenges you've completed in the program. Swipe over to the "Leaderboard" subcategory, and you will see your rank amongst your friends, as well as the prompt to "Earn more points." If you click on "Earn more points," you will be brought to the "Challenges" page to complete more challenges. Swipe over to the "Transactions" subcategory, and you will see details of the challenges you completed & any other actions taken in the program, when you completed them, and the number of points earned. The "Transaction History" at the top of the page will guide you to complete more challenges or see the rewards offered.

• More: This section on the SocialLadder app shows all of the settings and connections linked to your account. Once clicked into "More," you're able to see a highlight of your account details including your name, location, points, and social media networks connected. The FAQs, Settings, Privacy Policy, Terms of Service, and Logout option are also listed on this page.

The two most important categories in this section are the FAQs and Settings.

• Click into the FAQ section and take a look at some of the ways our team can help! Continue to click through the options presented until you see what you need help with. If your question isn't listed, click on the "I have another question not listed." This will take you to a longer list of FAQs. If these questions aren't relevant, scroll down to the bottom of the page and click on "None of the above questions help me."

This will take you to the "Ask our experts" page where you can select your issue topic, and type out your request to our support team. Click on "Submit" when you're finished and you'll receive a pop-out message that your question was submitted. You will receive an automatic response to your question to your email address, and our team will work hard to respond to you within 24-48 hours. 

• Click into the Settings section and take a look at your account information. This is where you can add/update your email address and location, turn on your Notifications for SocialLadder, and turn on your Location Settings. Make sure you toggle the Notifications setting to turn to green to turn on and click into the Location Settings open to turn on. Both should absolutely be on so you can receive notifications when new challenges are live and for challenges that require your location! 

For any other questions about this feature, you can use the Submit a Request button at the top of this page, click on the blue chat icon at the bottom of the Admin Web Portal to activate the chat feature, or reach out to your dedicated Customer Success Specialist to learn more!